Contact support
Email: support@pearl-solution.com
Phone: +964 773 420 4702
Before contacting us
- Confirm the device has a stable internet connection and the system volume is enabled.
- Close duplicate branch sessions if one-device access is enabled.
- Ask the company administrator to confirm the store, playlist schedule, and account status.
- For uploaded media, confirm the file is an allowed audio type and no larger than 100 MB per song.
Account and privacy requests
Use the account deletion request for deletion. Company-managed branch users should also notify their company administrator.